CyprusBooker.com — Terms of Service

Version: v2.0 · Last updated: 2026-05-09 · PDF / Print PL EN

1. Preamble

These Terms of Service (the Terms) govern the use of the booking platform CyprusBooker.com available at https://cyprusbooker.com (the Service or Platform), operated by:

Cyprus Booker Ltd, a private limited company organised under the laws of the Republic of Cyprus, registered with the Department of Registrar of Companies and Intellectual Property under number HE 412385;
Registered office: Cyprus Booker Ltd, Paphos, Cyprus (full address available on written request to legal@cyprusbooker.com);
VAT (CY): to be confirmed (registration in progress);
Contact: info@cyprusbooker.com (general), support@cyprusbooker.com (support / claims), privacy@cyprusbooker.com (privacy).

Use of the Service (browsing, registering, making a Booking) means you have read and accept these Terms. If you do not accept them — please do not use the Service.

In short: CyprusBooker.com is a technology platform connecting travellers with accommodation providers, car rental companies, real-estate agencies and activity operators in Cyprus. We act as an intermediary — the contract for the underlying service (stay, rental) is concluded directly between the Customer and the Partner. CyprusBooker collects a commission from the Partner (marketplace model, see §9).

2. Definitions

Customer / User — a natural or legal person using the Service, in particular making a Booking.
Consumer — a Customer who is a natural person acting outside their trade, business, craft or profession (Art. 2(1) of Directive 2011/83/EU).
Partner — entity offering services through the Service (hotel, villa, apartment, car rental, real-estate agency, tour operator, restaurant, yacht charter, other).
Account — individual profile created on the Service (Customer or Partner).
Booking — confirmed order for a service for a defined date and price.
Total Price — final price including taxes and service fees, displayed before Booking confirmation.
Stripe — Stripe Payments Europe Ltd. (Ireland), card payment processor.
Pre-auth — temporary hold (authorization) on a credit/debit card without actual capture, with a standard window of up to 7 days for online card-not-present transactions.
iCal files — text-format iCalendar (.ics) files used for two-way calendar synchronization (e.g. with Booking.com, Airbnb, Vrbo).

3. Nature of the service — intermediation

3.1. Cyprus Booker Ltd is an intermediary (electronic platform / intermediary service provider) within the meaning of the laws of the Republic of Cyprus and the European Union. We provide:

presentation of Partner offerings (search, filters, map, reviews),
technical Booking process (live availability calendar, pre-auth, e-mail confirmation),
payment and refund processing through Stripe Connect,
communication between Customer and Partner (chat, e-mail, telephone).

3.2. The contract for the underlying service (accommodation / car rental / villa / long-term rental / tour / yacht charter / dining) is concluded directly between the Customer and the Partner. CyprusBooker is not a party to that contract — except for payment processing (see §9).

3.3. CyprusBooker is responsible for the proper functioning of the Platform, the proper transmission of the Booking to the Partner and the proper processing of payment and refunds in accordance with the pricing policy. We are not responsible for the quality of the Partner's underlying performance — that responsibility lies with the Partner (see §15 and §17).

4. User account

4.1. A Customer Account is free of charge — you provide first name, last name, e-mail (with link verification) and password, or sign in via Google / Facebook / LinkedIn (see Privacy Policy §2).

4.2. A Partner Account is created via the "Business" tab during registration. Additionally required: company name, registration number, city, contact-person details. The Account enters pending_review status and is activated by our team after verification of licences and identity within up to 3 business days.

4.3. You are obliged to keep your login credentials confidential. Any activity from your Account is treated as performed by you. If you suspect Account compromise, contact support@cyprusbooker.com immediately.

4.4. You may delete your Account at any time — see /data-deletion.php for instructions.

5. Types of offerings on the Service

Through the Service you may book:

Hotels — rooms (single / double / suite / family), with various meal plans: room only (RO), bed & breakfast (BB), half board (HB), full board (FB), all-inclusive (AI).
Hotel apartments with kitchenette, with the meal options as above.
Villas — entire-property rentals, with/without pool, optional cleaning and concierge.
Apartments — short-term rental (1–30 days).
Long-term rental — periods exceeding 30 days, typically 6 months or 1 year+ (apartments and houses). Requires a separate written tenancy agreement with the Partner under Cyprus law. CyprusBooker acts as introducer and processes the first payment.
Car rental — pickup at Paphos / Larnaca airport, hotel or selected location. Standard pre-auth on security deposit (see §8).
Activities, tours, yacht charters, transfers, restaurants — to the extent offered on the Service from time to time.

6. Two booking systems

Each offering is marked with one of two modes (visible before Booking):

6.1. Instant Confirmation

The Partner guarantees real-time availability (maintains an up-to-date calendar in the Service or has iCal sync with other channels). After payment the Customer receives immediate confirmation. Payment is collected per the model selected in the offering (§7) — if the model calls for immediate capture, funds are captured at once and split via Stripe Connect.

If the Partner fails to deliver due to overbooking or any other reason on its side — the Partner is liable directly to the Customer (refund of 100% plus reasonable cost of replacement accommodation of comparable standard).

6.2. Request to Book — 24h confirmation

After selecting an offering, clicking "Book" and providing card details, CyprusBooker creates a payment in Stripe with manual capture (capture_method=manual) — the amount is held but not captured. The Partner is notified and has 24 hours to confirm:

Partner confirms → CyprusBooker captures the funds, the Customer receives a confirmation e-mail, and funds are split via Stripe Connect (§9).
Partner declines → the authorization is immediately cancelled (PaymentIntent.cancel), and the held amount returns to the Customer's available card limit (typically 1–3 business days, depending on the issuing bank). The Customer pays nothing.
No response within 24h → CyprusBooker automatically cancels the authorization. The Customer is notified by e-mail and may pick another offering. A Partner exceeding this deadline more than 5 times in any 30-day window loses access to mode 6.2 and must switch to 6.1 or pause the listing.

The maximum card hold duration in mode 6.2 is 7 days (technical limit for Visa/Mastercard/Amex online transactions). In practice the hold is released after 24h (capture or cancel) — the 7-day buffer covers technical-dispute edge cases only.

7. Three payment models

Each offering uses one of three payment models (visible before Booking):

Model	When the Customer pays	Refund timing	Typical use case
A — 100% at booking	Full amount captured at Booking (or upon confirmation in mode 6.2).	Per the offering's cancellation policy (see /cancellation.php).	Standard hotels, short stays, "non-refundable" discounted rates.
B — Deposit + balance	Deposit (`X%` set by the Partner, typically 20–50%) captured immediately. Balance auto-captured 7 days before start, or paid on-site.	Deposit refunded per policy (often non-refundable after a deadline). Balance typically 100% refundable up to the free-cancellation date.	Villas, long-term rental, expensive packages, advance all-inclusive.
C — Pay at property	Card pre-authorized for the full amount at Booking (see §8). Actual capture happens at the property / car pickup / arrival day.	Pre-auth expires automatically. Cancelling = no capture.	Some hotels, car rentals collected on-site, last-minute bookings.

7.1. Settlement currency is the offering's base currency (typically EUR). Prices shown in other currencies are converted at European Central Bank (ECB) reference rates updated daily and are informational only.

7.2. VAT invoice is issued automatically once full payment is recorded and sent by e-mail. You may provide company details (VAT no. / name) before payment.

7.3. Accepted payment methods: Visa, Mastercard, American Express, Apple Pay, Google Pay, BLIK (PL), PayPal (subject to availability per offering).

8. Card pre-authorization

8.1. What is pre-auth? A temporary hold on a defined amount on the Customer's card without actually capturing it. Industry standard for hospitality and rental. The amount stays in the Customer's account but is briefly unavailable for other purchases. Requires a credit or debit card supporting authorizations (most EU-issued cards).

8.2. We use pre-auth in three situations:

(a) Booking mode 6.2 (Request to Book) — full Booking amount held, lock window up to 24h (technically 7 days max).
(b) Payment model 7-C (Pay at property) — full amount held, captured only at the property.
(c) Security deposit for car rental or villa — security-deposit amount held as set by the Partner (e.g. EUR 800–2 000 for mid-range cars, EUR 500–5 000 for villas).

8.3. Releasing the deposit hold. If no damage is found at car return / check-out, the pre-auth is cancelled and the funds return to the available card limit (1–3 business days, depending on the bank). If damage is identified, the corresponding amount is captured along with documentation (photos, report); the remainder of the authorization is released.

8.4. Disputes regarding the deposit are resolved first directly with the Partner. CyprusBooker offers mediation; if no resolution is reached within 14 days the Customer may file a complaint (§9 + §20) and may also initiate a chargeback with the issuing bank.

9. CyprusBooker commission and fund flow

9.1. Standard model — Stripe Connect (split payment). CyprusBooker uses Stripe Connect (destination charges). The Customer's payment lands at Stripe in a single transaction. Stripe automatically splits the funds:

10% (default commission rate) — to Cyprus Booker Ltd's Stripe account as remuneration for intermediation;
90% — to the Partner's Stripe account (connected account), per the Partner's payout schedule.

Commission is negotiated individually with each Partner under a separate cooperation agreement and may range 8–18% by category (cars — lower; premium all-inclusive — higher). The default 10% applies to new Partners pending negotiation.

9.2. Alternative model — pooled settlement. Upon written Partner request, weekly or monthly pooled settlement is available (CyprusBooker holds the proceeds and remits them to the Partner less commission on a weekly/monthly cycle). Requires a separate addendum.

9.3. Stripe fees. Stripe's standard fees (~1.5% + EUR 0.25 for EU cards) are charged to CyprusBooker's account, NOT the Partner's share. The Partner receives the full 90% of the Total Price (or other agreed share).

9.4. Refunds and chargebacks. Refunds flow back the same way — Stripe debits the CyprusBooker and Partner balances proportionally. Chargebacks (disputed transactions) are handled per Stripe's rules — CyprusBooker provides the documentation (booking confirmation, correspondence, cancellation policy).

10. Cancellation and refunds

Full cancellation policy, including all timing, amounts and procedure details, is published at cyprusbooker.com/cancellation.php. In short:

Free Cancellation — free until a defined date (e.g. 24h–14 days before arrival) → 100% refund.
Partial Refund — 50% refund (or as set in the offering).
Non-refundable — no refund (discounted offering, cheaper in exchange for non-refundability).

Consumer 14-day right of withdrawal: bookings of accommodation, transport, vehicle rental, catering services and events tied to a specific date are excluded from the right of withdrawal (Art. 16(l) of Directive 2011/83/EU — leisure services performed at a specific time). Only the Partner-set cancellation policy applies.

11. Booking modifications

11.1. You may request changes (dates / number of guests / extras) directly through the in-Service chat with the Partner. The Partner decides subject to availability.

11.2. For shorter stay or fewer guests, refund is pro-rata, subject to the offering's cancellation policy.

11.3. Modification of a long-term rental (more than 30 days) requires an addendum to the tenancy agreement — contact the Partner.

12. No-show

Failure of the Customer to arrive at the property / at car pickup within the time window stated in the Booking results in loss of the entire Total Price (unless the offering states otherwise). Cancellation after the free-cancellation deadline counts as no-show.

13. Force majeure

13.1. Force majeure means events outside parties' control: fires, floods, earthquakes, acts of terror, wars, general strikes, pandemics and government decisions banning the service (e.g. lockdown).

13.2. In case of force majeure affecting the property / destination region: the Customer is entitled to a date change (voucher) or 100% refund less unavoidable costs already incurred (e.g. non-refundable airfare — which, however, is NOT sold by CyprusBooker).

13.3. CyprusBooker's commission is also refunded under force majeure (we do not retain 10% if the service was not performed for force-majeure reasons).

14. Customer obligations

14.1. Provide truthful Booking information (name as on identity document).
14.2. Arrive at the property / car pickup within the check-in window stated in the offering; notify the Partner of any late arrival.
14.3. Present a valid identity document (passport / ID) at check-in, and a driving licence at car pickup.
14.4. Comply with the Partner's house rules (e.g. quiet hours, no smoking indoors, guest cap).
14.5. Cover the cost of any damage caused to the property / vehicle (deposit, additional invoice).
14.6. For long-term rental: sign the tenancy agreement with the Partner, pay the deposit per Cyprus law (typically 1–2 months' rent), and pay utilities per agreement.

15. Partner obligations

15.1. The Partner undertakes to:

hold all permits required by Cyprus law, tourism licences (Cyprus Deputy Ministry of Tourism), car-rental licences (RTD), liability and accident insurance;
keep the Service availability calendar current in real time with no more than 30 minutes' delay (manually or via iCal);
in mode 6.2 (Request to Book) — respond to requests within 24 hours; repeated breaches lead to forced switch to mode 6.1 or temporary listing suspension;
perform Bookings in accordance with the offering's description and photos; deviations require the Customer's consent;
handle complaints within 14 days;
if withdrawing the offering after Booking (Partner's fault) — cover the cost of replacement accommodation of comparable standard.

15.2. iCal sync. Partners may two-way-sync calendars with other platforms (Booking.com, Airbnb, Vrbo) using .ics files. Required polling cadence is 5–15 minutes; CyprusBooker exposes an outbound calendar URL for each listing in the Partner panel.

15.3. Booking cancellation by the Partner without valid cause (force majeure) triggers a contractual penalty equal to 30% of that Booking's Total Price plus the price difference for replacement accommodation for the Customer.

15.4. The Partner bears full responsibility for accuracy of description and photos versus the actual condition of the property / vehicle.

16. Reviews

After the stay / rental ends the Customer is invited to leave a review (rating + comment). Reviews are published without editorial moderation; we reserve the right to remove content that is: vulgar, discriminatory, manifestly false or in breach of third-party privacy. Partners may publicly reply. Disputes are resolved by CyprusBooker moderation.

17. CyprusBooker liability

17.1. We are responsible for:

proper Platform operation (availability, response time, data security),
proper transmission of the Booking to the Partner,
proper processing of payments and refunds per pricing policy,
protection of personal data per GDPR (see Privacy Policy).

17.2. We are NOT responsible for:

quality of the Partner's underlying performance (cleanliness, technical condition, conformity with detailed description) — per §3.3,
acts and omissions of the Partner inconsistent with the Customer–Partner contract,
damage caused by force majeure (§13).

17.3. CyprusBooker's maximum liability to a Customer in respect of any single Booking is capped at the Total Price of that Booking — except in cases of intent or gross negligence, where general provisions of the Cyprus Civil Code apply.

17.4. Nothing in these Terms limits Consumer rights granted by the mandatory law of the Consumer's country of residence (Rome I Regulation).

18. Personal data protection

Detailed rules on processing personal data are in our Privacy Policy. There you will also find your GDPR rights and the procedure for deleting your account and data.

19. Intellectual property

19.1. All Service elements (logo, design, code, editorial content, software) belong to Cyprus Booker Ltd or its licensors and are legally protected.

19.2. Property photos and descriptions are provided by Partners and remain their property. The Partner grants CyprusBooker a non-exclusive licence to publish them on the Service and in Service-related marketing materials.

19.3. Trade marks (Visa, Mastercard, Stripe, PayPal, Google, Meta, LinkedIn, Booking.com, Airbnb) belong to their owners and are used purely informationally / for interoperability.

20. Disputes and ODR

20.1. Technical / Service complaints: support@cyprusbooker.com (response within 14 days).

20.2. Partner-performance complaints: first directly to the Partner, then to us if no response within 7 days.

20.3. Out-of-court consumer dispute resolution: EU Consumers may use the European Commission's ODR platform: ec.europa.eu/consumers/odr. Cyprus Consumers: Cyprus Consumer Protection Service.

21. Governing law and jurisdiction

21.1. These Terms are governed by the law of the Republic of Cyprus.

21.2. The competent court is the court for the seat of Cyprus Booker Ltd in Paphos. Where a party is a Consumer, the Consumer may bring proceedings before the court of their place of residence (Art. 18 Brussels I bis), and the contract is also subject to mandatory consumer protection rules of the Consumer's country of residence (Rome I).

22. Changes to the Terms

Material changes (e.g. payment-model change, scope of liability) are published 30 days before they take effect — by e-mail to registered Users and a Service banner. Bookings made before the change takes effect are honoured under the prior Terms.

23. Contact

Support / claims: support@cyprusbooker.com
General: info@cyprusbooker.com
Privacy / GDPR: privacy@cyprusbooker.com
Business cooperation (Partners): partners@cyprusbooker.com
Postal address: Cyprus Booker Ltd, Cyprus Booker Ltd, Paphos, Cyprus (full address available on written request to legal@cyprusbooker.com), HE 412385

Terms of Service v2.0, last updated 2026-05-09. This document is published in two language versions — Polish and English. In case of discrepancies, the English version prevails.