Cancellation & Refund Policy

Version: v2.0 · Last updated: 2026-05-09 · PDF / Print PL EN

1. Introduction

This Cancellation Policy is an integral part of the Terms of Service of CyprusBooker.com (§10). It sets out the deadlines, refund amounts and procedures for cancellation and modification of Bookings for each type of offering.

Most important: the actual cancellation conditions for your specific Booking are always shown before you confirm payment — at the final step of the booking flow and in the confirmation message. Each offering may have an individual policy in line with the three tiers below.

2. Three cancellation tiers

Tier	Conditions	Refund	Best for
Free Cancellation	Free cancellation until a defined date (typically 24h–14 days before start). After that — full amount non-refundable.	100% refund if cancelled in time	Customers with flexible plans; offerings typically 5–15% more expensive
Partial Refund	Middle option: after the free-cancellation deadline you have an additional X-day window for 50% refund. After date X — no refund.	50% in the partial window; 100% in the free window	Customers wanting some buffer without paying for full flexibility
Non-refundable	No refund right from booking. You may still ask the Partner to change dates (subject to their policy).	0% refund	Customers with firm plans; offerings typically 10–25% cheaper

3. Hotels and hotel apartments

Default policy for most hotels is Free Cancellation 24h–48h before arrival.
All-inclusive packages and peak seasons (July–August, holidays) typically require cancellation 7–14 days in advance.
Promotional packages "Early Booking" / "Last Minute" are typically Non-refundable.
Multiple-room stays — partial cancellation (e.g. 1 of 3 rooms) is allowed under the single-room policy.

4. Villas and holiday apartments

Villas typically use model B (deposit + balance) with policy: deposit non-refundable after 48h from Booking; balance 100% refundable up to 30 days before arrival, 50% in the 30–14 day window, no refund in the <14-day window.
Damage security deposit is fully refunded if no damage is identified at check-out (see Terms §8).
Premium villas (≥ 5 bedrooms) may require a "Strict" policy — non-refundable after 7 days from Booking.

5. Long-term rental (over 30 days)

Long-term rental is governed by a separate tenancy agreement between Customer and Partner under Cyprus law. Cancellation rules are set in that agreement.
Standard Cyprus practice: booking fee (one month's rent) is non-refundable after signing; security deposit (1–2 months' rent) is returned at check-out after deduction of repair costs.
Termination after lease start: per the agreement and the Cyprus Rent Control Law (Cap. 23).
CyprusBooker acts as introducer and processes the first payment. We are not a party to the tenancy agreement.

6. Car rental

Standard policy: Free Cancellation up to 48h before pickup; after that, full charge (or contractual penalty equal to one rental day — depends on Partner).
Security deposit is held as pre-auth on the card at car pickup — amount depends on the car class (typically EUR 800–2 000). Released automatically 1–7 days after car return if no damage is identified.
In case of damage: the corresponding amount is captured from the pre-auth, the rest released. Dispute: report to Partner same day; if not resolved within 14 days — write to support@cyprusbooker.com.
"No-excess" (full coverage) policy — additional fee, but caps Customer's liability at EUR 0 for damage not exceeding the deposit.

7. Activities, tours, yachts, transfers, restaurants

Group tours: typically Free Cancellation up to 24h before date; after that no refund.
Yacht / boat charter: 30% deposit non-refundable after 48h, 70% balance under the same windows as villas.
Airport transfers: free cancellation up to 4h before pickup; after that, full charge.
Restaurants (table reservations): free cancellation up to the time stated in the offering (usually 2h before). Some tasting dinners require a non-refundable deposit.

8. How to cancel a Booking

Sign in at cyprusbooker.com/login.php.
Open My bookings.
Select the Booking, click "Cancel booking".
The system shows the calculated refund per the offering policy and the time left in the refund window.
Confirm. You receive an e-mail with refund reference and expected crediting date.

If for some reason you cannot cancel via the dashboard (e.g. the Booking requires Partner-side handling) — write to support@cyprusbooker.com with the Booking number.

9. Refund timing

Visa / Mastercard / Amex: 5–10 business days from cancellation.
BLIK: 1–3 business days.
PayPal: funds appear in the PayPal account immediately; bank withdrawal per PayPal settings.
Pre-auth (Hold): automatic release of the hold within 1–3 business days post-cancellation (depends on the bank).

These are industry-standard timings — CyprusBooker triggers the refund at Stripe immediately upon cancellation. The actual time to see funds on the card depends on the issuing bank.

10. Booking modifications

Modification is possible via the in-Service chat with the Partner from My bookings.
Acceptance depends on availability and Partner policy.
Switch to a more expensive date — top-up captured automatically upon acceptance.
Switch to a cheaper date — the difference is refunded per the offering's policy.
Reducing the number of guests in a hotel (e.g. 4→2) — proportional refund per the offering's cancellation policy.

11. No-show

Failure of the Customer to arrive:

during the property's check-in window on day 1, or
at car pickup at the booked time, or
at the tour / activity start time

— without prior cancellation is treated as no-show. Effect: loss of the entire Total Price (unless the offering states otherwise).

For significant delays (e.g. delayed flight) we recommend immediately contacting the Partner via chat — most properties accept late check-in if notified.

12. Force majeure

See Terms §13. In a proven force-majeure event affecting the property / destination region:

The Customer is entitled to a voucher valid for 24 months, or
a 100% refund (without CyprusBooker commission — we also refund our 10% because the service was not performed).

The choice is the Customer's. Force-majeure cancellation is handled by our team after submitting evidence (authority statements, documents) to support@cyprusbooker.com.

13. Cancellation by the Partner

If the Partner cancels your Booking (overbooking, partner-side force majeure, ceasing operations):

You receive 100% refund as a priority (typically 1–3 business days),
Our CS finds replacement accommodation of comparable or higher standard in the same area,
If replacement is more expensive — the difference is borne by the Partner (contractual penalty per Terms §15.3),
If no replacement can be arranged — additional compensation up to 30% of the Total Price.

14. EU Consumer rights

14.1. EU Consumers have the right to use the European Commission ODR platform for consumer disputes: ec.europa.eu/consumers/odr.

14.2. The 14-day right of withdrawal (Directive 2011/83/EU) does NOT apply to bookings of accommodation, transport, vehicle rental, catering and events tied to a specific date (Art. 16(l) of the Directive). Only the offering's cancellation policy applies as described above.

14.3. This policy does not limit Consumer rights under the mandatory law of the Consumer's country of residence (Rome I Regulation).

Cancellation Policy v2.0, last updated: 2026-05-09.